ABOUT
Built by one person who got tired of watching money evaporate.
MyAirAdvocate started the way most useful tools do: with a problem that wouldn't go away. A delayed flight. A ruined arrival. And then — weeks later — the discovery that the airline had owed real money the whole time, under a regulation almost nobody's heard of, through a claim process that seems designed to be abandoned.
The rules are actually good. EC261 and UK261 entitle passengers to €250–€600 for long delays and cancellations — per passenger, with a claim window measured in years. What's broken is everything around the rules: nobody knows they exist, airlines don't volunteer them, and the burden of noticing, checking, and filing lands on exhausted travelers who understandably never do it.
I'm Nathan Zarcaro — a builder with a background in technology and design, and MyAirAdvocate's founder, engineer, and entire staff. I built the machine I wished existed: one that reads a booking confirmation, watches every flight on it, catches qualifying disruptions automatically, checks the airline's likeliest defence before they raise it, and writes the claim letter — with the right regulation, the right case law, and the right amount — before anyone has to remember to care.
Then I realized who that machine truly belongs to: travel advisors. You already own the moment — you booked the trip, you know the traveler, and you're who they call when things break. You just haven't had the infrastructure to turn disruptions into recovered money at scale. Now you do.
Three things we refuse to compromise
Your client's money is your client's money.
The airline pays the passenger directly. We never touch the payout, never take a percentage, never hold funds. Consumer claim services commonly keep 25–35% of the compensation; we think that's the wrong model. A flat subscription is the entire cost, forever.
Honesty over hype — even about weak claims.
Every claim gets a strength score with plain-English reasons, including the weather analysis airlines lean on as a defence. When a claim likely won't pay, we say so — because your credibility with clients is worth more than an inflated number.
Zero added work, or it isn't worth doing.
The entire integration is one forwarded email — or one auto-forward rule and then nothing, ever. Advisors run full books; a tool that demands attention is a tool that gets abandoned. MyAirAdvocate only speaks up when there's money on the table.
A note on being small
MyAirAdvocate is a solo-founder company, and that's not a confession — it's a feature. It means the person who answers your email is the person who wrote the code. It means the product improves the week you suggest something, not next quarter. Most independent advisors run exactly this kind of business; you know better than anyone what it means: nobody cares more about doing right by you, because there's nobody else here.
Questions, ideas, or just want to talk shop about EC261?