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🔒 Privacy Policy

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Effective Date: October 14, 2025

 

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1. Overview

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This Privacy Policy explains how MyAirAdvocate (“we,” “us,” or “our”) collects, uses, and protects personal information from users (“you”) who visit our website, use our mobile app, or submit flight-compensation claims.

 

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2. Information We Collect

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We may collect the following types of information:

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A. Information You Provide

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  • Flight details, booking confirmations, and boarding passes submitted via our online forms;

  • Contact details (name, email, phone);

  • Payment information (bank or PayPal details) when compensation is due;

  • Messages or files you upload through our dashboard.

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B. Information Collected Automatically

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  • Browser type, IP address, and device identifiers;

  • Cookies, pixels, and analytics data from Google Analytics and Meta Pixel (Facebook);

  • App usage metrics and error logs.

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C. Information from Third Parties

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  • Public flight-status data and airline responses;

  • Partner marketing and affiliate platforms.

 

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3. How We Use Your Information

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We use data to:

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  • Process and manage your claim;

  • Communicate claim status updates;

  • Send service and marketing emails;

  • Improve our website and mobile app;

  • Prevent fraud and ensure security;

  • Comply with legal obligations.

 

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4. Legal Bases for Processing

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Under applicable laws (e.g., GDPR, CCPA), we process personal data based on:

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  • Contractual necessity (to pursue your claim);

  • Consent (for marketing and analytics);

  • Legitimate interest (improving our platform and services); and

  • Legal compliance (recordkeeping and fraud prevention).

 

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5. Sharing and Disclosure

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We may share limited data with:

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  • Airlines, travel partners, and legal representatives for claim resolution;

  • Payment processors (PayPal, Stripe, ACH banks);

  • Service providers offering hosting, analytics, or customer support;

  • Government agencies when required by law.

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We do not sell personal data.

 

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6. Cookies and Tracking

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We use cookies and similar technologies to enhance functionality and measure performance.
You may disable cookies in your browser, but some features may not function properly.


We use:

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  • Google Analytics (with IP anonymization);

  • Meta Pixel (Facebook) for marketing analytics.

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You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

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7. Marketing Communications

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You may receive promotional messages related to MyAirAdvocate or partners.
You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us at support@myairadvocate.com.

 

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8. Data Retention

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We retain personal data only as long as necessary for:

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  • Processing and resolving claims;

  • Legal and accounting requirements;

  • Audit and fraud-prevention purposes.

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Typically, this means retaining claim data for 3–5 years after resolution.

 

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9. Security

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We implement industry-standard security measures, including encryption, firewalls, and limited-access controls.
However, no system is completely secure, and we cannot guarantee absolute protection.

 

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10. International Transfers

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If you access MyAirAdvocate from outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ.

 

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11. Your Rights

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Depending on your location, you may have the right to:

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  • Access, correct, or delete your personal data;

  • Withdraw consent for marketing or analytics;

  • Request data portability.

 

To exercise these rights, contact privacy@myairadvocate.com.

 

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12. Children’s Privacy

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Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors.

 

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13. Changes to This Policy

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We may update this Privacy Policy periodically. The revised version will be posted at https://myairadvocate.com/privacy with an updated effective date.

 

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14. Contact

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For privacy inquiries, contact:


MyAirAdvocate
Email: privacy@myairadvocate.com

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