QUALIFY IT
Which kind of connection was it?
Booked as one journey through Ryanair Connect: the one-journey rule applies (Folkerts, C-11/11), the band follows total distance, and the delay is measured at final arrival.
Two separate bookings the client or the agent stitched together: each flight stands alone. A late first flight owes only what its own delay earns, and the missed second flight owes nothing.
THE MONEY
What is it worth?
€250
Under 1,500 km
€400
1,500–3,500 km
€600
Over 3,500 km
Per passenger, measured on the journey’s great-circle distance.
On a Connect itinerary, the band follows the whole journey — usually €250 or €400 given the network. On self-connections, whatever the delayed flight alone earns.
THE PUSHBACK
What Ryanair will say
On a genuine Connect booking, expect the claim to be assessed against the first leg alone. Answer with the single booking reference and Folkerts.
On a self-connection, the airline is right that no connecting protection exists — which is exactly why the distinction is worth knowing before the itinerary is sold.
THE EDGE
What’s specific to Ryanair
The Connect-versus-self-connect distinction is unique to how Ryanair sells, and it is the single most useful fact on this page: it changes the claim before it changes the itinerary.
Portal-only filing from the client’s myryanair account, as with every Ryanair claim.
No ADR body — escalation runs to the departure country’s enforcement authority.
THE PLAY
How do you file it?
Establish the booking structure first: one reference or two.
If Connect, claim on total distance and final arrival delay through the portal.
If self-connected, claim only what the delayed flight earns, and tell the client plainly what is not recoverable.
Or forward the booking confirmation to MyAirAdvocate and this claim is prepared for you — flights watched, the missed connection detected, evidence assembled, deadlines tracked.
See how it works →AGENTS ASK
Questions agents ask
How do I tell a Connect booking from a self-connection?
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One booking reference covering both flights, sold as a connection, is Connect. Two separate references are two journeys.
Can we claim the cost of the missed second flight?
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On a self-connection, generally no. That loss is a travel-insurance question, not an EC261 one.
Does travel insurance cover self-connections?
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Some policies do with a missed-departure benefit. It is worth checking before booking that structure.
What distance band applies on a Connect claim?
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The whole journey, first origin to final destination.
Where do I escalate?
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To the enforcement body of the departure country — the IAA or the CAA through PACT.
General information for travel professionals, not legal advice. Compensation depends on the facts of each disruption and the airline’s evidence. MyAirAdvocate prepares claims; it does not represent passengers and takes no percentage of any compensation.